Management Principles & Policies Ch. 13

Managers of virtual workers should arrange for them to meet regularly. True

Over 20 years ago, Peter Drucker predicted that the future organization would be organized around teamwork, but that has yet to occur. False

Among the benefits of teamwork is the reduction of destructive internal competition.  True

While quality is usually improved by using teamwork in an organization, productivity typically suffers because teamwork is time-consuming.  False

A team is defined as two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity.  False

Formal communication is the essence of a team, and what differentiates it from a group.  False

Seven new employees from across the Martin Ranch organization are attending an orientation, receiving information about company policies and filling out various forms. These employees comprise a team.  False

A team is a small group of people with complementary skills who are committed to a common purpose and performance goals.  True

A formal group typically has no officially appointed leader, although a leader may emerge from members of the group.  False

In the workplace, informal groups can undercut the plans of formal groups  True 

Research finds that the majority of workplace learning occurs in formal groups.  False

A work team may be self-managed, cross-functional, virtual, or even all of these at the same time.  True

A team created to broaden the information base for managerial decisions is known as a recommendation team.  False

A cross-functional team is staffed with specialists pursuing a common objective   True

A maintenance crew is an example of an action team.   False

Quality circles are now known as continuous improvement teams. True

Problem-solving teams consist of small groups of volunteers or workers and supervisors who meet intermittently to discuss workplace- and quality-related problems.   False

About 10% of Fortune 1000 companies have created self-managed work teams.  False

When creating self-managed teams, both technical and organizational redesign are necessary.   True

The process of getting oriented and getting acquainted with the group is known as the forming stage of team development.  True

Many groups stall in the performing stage of group development.  False

In the storming stage of group development, the leader should encourage members to work through their conflicts about tasks and goals.  True

Group cohesion arises during the forming stage of group development.  False

The norming stage of team development is a lengthy and painful one.  False

A leader should ease the transition of an adjourning group with rituals celebrating "the end" and "new beginnings."   True

While individuals prefer to have measurable goals as well as feedback about their performance, this is not required for teams since goals and feedback can be generated from within.   False

Mutual trust and commitment are developed within a team because members are mutually accountable to a supervisor.   False

Larger teams are more likely than small ones to have formal and autocratic leadership.   True

Job modeling is a socially determined set of rules for how an individual should behave in an organization   False

Two types of team roles are functional and maintenance.  False

An example of a task role is an initiator, someone who suggests new goals or ideas.  True

A maintenance role consists of behavior that fosters constructive relationships among team members.  True

One of the primary reasons norms are enforced is to leverage the group's power with management.   False

One important characteristic of teams is integration, the tendency of a group or team to stick together.   False

Conflict is the dramatic and often violent clash of opposing forces that lacks a simple resolution that would be satisfactory to all parties.   False

Another name for constructive conflict is productive conflict.  False

According to research, negative conflict can have positive effects on performance.   True

Organizations with too much conflict tend to be plagued by apathy and missed deadlines.   False

Performance in the workplace is maximized with a moderate level of conflict.

Conflict is naturally avoided when organizations are structured along functional lines.  False

When job boundaries are ambiguous, employees are less possessive and conflict is likely to be minimized.  False

Avoiding it is never an appropriate response to conflict.  False

The weakness of accommodating as a method for handling conflict is that it is only a temporary fix that fails to address the underlying problem.   True

Speed of resolution is the primary benefit of using the collaborating conflict-handling style.   False

The conflict-handling style of compromising is appropriate when both parties to a conflict have equal power.  True

When parties to a conflict have deeply-rooted, opposing value systems, the most appropriate method to handle the conflict is collaboration.   False

Competition is a form of conflict.  True

Devil's advocacy is a form of programmed conflict.   True

The dialectic method is the process of assigning someone to play the role of critic to voice possible objections to a proposal.   False

In managing virtual workers, a manager should

Which of the following is NOT a benefit of teamwork in an organization?

Two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity are called a    group

A _______ is defined as a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves accountable.

A group that is created to do something productive for the organization and is headed by a leader is called a(n)    formal group

Beth organized several teachers to discuss the school painting scheduled for summer. They looked at several brands, and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators. In this instance, the teachers make up a(n)   formal group

Which of the following is true of informal groups?    Informal groups can advance the plans of formal groups.

Almost every day at 11:30, Tara and four of her coworkers met to walk the wilderness trail behind their office building. This is an example of a(n)  informal group

A team composed of people from different departments who are pursuing a common objective is called a   cross-functional team

Carlie, Clarke and Armando met once a week for several months in the fall to decide how to reorganize their department work spaces when the organization moved to a new building in January.   This is an example of a

A team that consists of members who interact by computer network to collaborate on projects is called a(n)     virtual team

A work team that works to accomplish tasks that require people with specialized training and a high degree of coordination is called a(n)   action team

At Berk Architects, a group of designers are developing the first drawings for a proposed multi-use development in a revitalizing section of a large city. What type of work team is this group?    Project team

A data processing group is an example of a(n)   production team

Production team ,a type of advice team who are typical members of continuous improvement teams?    Workers and supervisors

Which of the following is an important aspect when creating a self-managed team?   Use team bonuses

Self-managed teams are groups of workers who have been given ______ for their task domains.    administrative oversight

Administrative oversight given to self-managed teams does NOT include

When using a self-managed team, a manager should    allow members to hire their own co-workers

Which of the following is NOT one of the stages of group and team development?    Reforming

The question the group is asking during the forming stage of group development is    "Why are we here?"

During the forming stage, the leader should   allow people to socialize

The ______ stage of team development is characterized by the emergence of individual personalities and roles and conflicts within the group.  storming

The group development stage in which individuals test the leader's policies and assumptions as they try to determine how they fit into the power structure is the ______ stage.   storming

Yuan's team was not making much progress on the development of a new production process. Linnea was being very uncooperative; she did not agree with the direction Yuan was taking, so she hadn't helped with her part. This team is in what stage of group development?     Storming

During the ______ stage of team development, close relationships develop and unity and harmony emerge.    Norming

The question individuals ask during the norming stage of group development is    "What do the others expect me to do?"

The principal by-product of the norming stage of team development is   group cohesiveness

Since hard feelings about group leadership and assignments had passed, Phillip's group seemed to be relating much better. At the meeting tomorrow he should    help the team identify group goals and values

In the performing stage of group development, members

During the performing stage of team development, the group answers the question     "Can we do the job properly?"

Andrea led a team that has just finished up a very challenging research project that will assist management in developing long range plans. Despite the stress of the past few months, a few people now seem sad it's over. Now Andrea should  have an awards ceremony

Groups that make it through storming generally do so because

The stage during which a group sets guidelines about issues like attendance and punctuality is the ______ stage.  Norming

Which of the following is NOT a primary consideration in building a group into an effective team?    Autocratic structure

Which of the following is an advantage of smaller groups?    Better interaction and morale

Which of the following is a disadvantage of larger groups?    Less commitment

Members of a team develop their ______ based on the expectations of the team, of the organization, and of themselves.    Roles

A ______ role is behavior that concentrates on getting the team's work done.    task

Vanita points out during the meeting that the group has fallen a half hour behind schedule according to the agenda, and should get back to the important work at hand. Vanita is performing a ______ role.   task

Someone at a team meeting who says, "Let's hear from those who oppose this plan" is performing a ______ role.    maintenance

The atmosphere in the room was tense and somewhat negative as the management team discussed changes to promotion requirements. But then Eterio made a joke about Ryan's white-knuckled grip on his pen, and the laughter seemed to improve the mood. Eterio was acting in a ______ role.  

Which of the following is NOT a reason to enforce norms    To create a written document of behavioral guidelines for new employees

Nordstrom's department store chain emphasizes the great lengths to which it goes in customer service, an example of which of these reasons to enforce norms?    To emphasize the group's important values

Building collaborative teams is aided by     combining role clarity with

When members of a group are friendly and tight-knit but unable to disagree enough to properly appraise alternatives,    they are said to be experiencing

Pam sat through the meeting feeling convinced her team was misinterpreting recent marketing research, but she didn't say anything. The team leader was a close friend. Plus, she didn't want to disrupt the team since she thought she was the only one with reservations. Pam's team appears to be experiencing    groupthink

Peer pressure which leads group members to question the loyalty of other members who express dissent is a symptom of    groupthink

To prevent groupthink, a manager should     bring in outside experts for fresh perspectives.

Negative conflict is sometimes called ______ conflict.    dysfunctional

Which of the following is characteristic of work groups with too little conflict?   Indecision

Hannah is on a team with Carson, and they are often in conflict. Hannah likes to begin her work with careful planning and she gets started immediately. Carson, on the other hand, likes trying out several ideas, and tends to be working frantically at the last minute. Their team conflict most likely stems from   personality clash

Which of the following is a source of conflict in the workplace?   Inconsistent goals

Abel, whose primary job is supervising a small production group, is not getting cooperation from all members on the cross-functional team he leads. In particular, Samantha, a marketing manager, seems to resist his direction. The source of conflict in this can be    status differences

The conflict-handling style in which a person allows the desires of another to prevail is known as    Accommodating

When issues causing conflict are trivial, or when emotions are high and a cooling-off period would be helpful, which conflict-handling style is preferable?    Avoiding

Megan came to her boss with a proposal for a new Minolta copier. Daniel tells her that he has always used and liked Xerox copiers, but when he thinks about it later he realizes he does not feel really strongly about it. Daniel should adopt a(n) ______ conflict-handling style.    Accommodating

The disadvantage of the ______ conflict-handling style is that it is very time consuming.   collaborating

In which of the following conditions should constructive conflict be stimulated?    The group seems to be apathetic

______ is designed to elicit different opinions without inciting people's personal feelings.     Programmed conflict

Keith asked Becky, one of his team members, to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state. This is an example of the use of   devil's advocacy

______ is the process of having two people or groups play opposing roles in a debate in order to better understand a proposal   The dialectic method